Help Center

Browse articles by topic, or search for a specific question.

Getting Started — Start here — the essentials for every user.

Setting up your account

Understanding user roles

Welcome to Crew-Call

For Workers — Day-to-day for crew receiving assignments.

Accessing your parking pass

Completing your profile

Day-of the shift

Responding to shift offers

Setting your availability

Syncing events to your calendar

Updating your skills and certifications

Uploading documents

For Schedulers — Running events and staffing them.

Creating an event

Handling cancellations

Messaging workers

Sending offer emails

The staffing board

Using event templates

For Admins — Setting up and running your organization.

Adding workers to your roster

Creating venues with pins and contacts

Creating your first event

Inviting team members

Pay periods and timesheets

Setting up your organization

Subscription and billing

Notifications & SMS — How we reach you and how to control it.

Changing your phone number

Notification channels explained

Opting in to SMS

STOP, START, HELP keywords

Verifying your phone number

Privacy & Account — Security, data privacy, and account controls.

Erasing your SMS consent records

Setting up two-factor authentication

Help System — Authoring help content (for admins).

Authoring help articles

Customizing help for your organization