Changing your phone number

Updated April 21, 2026

Changing your phone number in CrewCall cascades through a few places automatically to keep your notifications clean.

How to change it

Update your phone number on My Profile (workers) or Account → Profile (members). Save.

What happens behind the scenes

  1. Your previous verification is cleared.
  2. Your existing SMS opt-in is revoked automatically — we record a user_request opt-out for the old number in your consent history.
  3. SMS notifications are disabled on your account.

What you need to do

To get SMS back:

  1. Verify the new number (Send code → enter the code).
  2. Tick the SMS consent box on the preferences page.
  3. Enable SMS.

A fresh opt-in record is created for the new number, with the current disclosure text.

Why so much ceremony?

Numbers get recycled by carriers, and we don't want CrewCall to keep texting a number that has changed hands. Re-verification confirms you (not whoever had the number last) are the current owner.