Under GDPR (Europe) and CCPA (California), you have the right to request deletion of personal data. For SMS consent records, we anonymize rather than delete — we keep the minimum proof-of-consent trail Twilio requires, with your identity stripped.
What erasure does
- Removes your user link, IP address, user-agent, and any notes from every SMS consent record tied to your phone.
- Keeps the minimal compliance trail: phone number, opt-in/out action, source, disclosure text version.
- Records a fresh opt-out so your history reflects the erasure event.
- Disables SMS on your account.
What erasure does not do
- It doesn't delete your profile or your event history (those are governed by your organization's data retention policy).
- It doesn't prevent you from opting back in later (a new consent record is created from scratch).
How to request erasure
- Account → Notification Preferences → View your SMS opt-in/out history.
- Click Request erasure at the top-right.
- Read the confirmation page. It lists the phone numbers that will be anonymized.
- Click Anonymize my records and confirm.
The erasure runs immediately. You'll see the fresh opt-out entry in your history.
Questions
Email privacy@crew-call.net.