Venues in CrewCall are more than an address — they're the full operating context for every event that happens there: load-in location, parking, entrance pins, on-site contacts, and the quirks workers need to know about.
Adding a venue
Events → Venues → New Venue. The required fields are just a name and a street address. CrewCall geocodes the address to a map pin automatically on save; double-check the pin and drag it if the geocoder missed.
Dropping pins
Once the venue is on the map, click Add pin to drop extra markers for any location workers need to find. Typical pins:
- Crew parking — where workers park, especially when it's a separate lot from public parking.
- Load-in — truck dock or equipment entrance.
- Crew entrance — the door crew uses (may differ from the public entrance).
- Production office — on-site coordinator / PM location.
- Catering — meal area for long shifts.
Each pin gets a label, icon, and optional notes (e.g., "Gate code 4217", "No trucks after 10 PM").
Adding contacts
Under Contacts, add any venue-specific contact: venue manager, loading-dock supervisor, building security. For each contact you choose visible to crew or not:
- Visible to crew — the contact appears on every worker's assignment detail page for events at this venue. Good for day-of troubleshooting numbers.
- Not visible — internal only. Appears to schedulers and admins but not on worker-facing pages. Good for sales leads or primary client contacts.
Why per-venue pins beat per-event pins
If you run ten events a year at the same convention center, setting parking and load-in pins once on the venue means all ten events inherit them automatically. Workers get consistent directions, and you only update the venue when the convention center actually changes (new parking lot, new dock hours).
Events can still add extra pins or override venue contacts on a per-event basis for unusual cases — holiday parking changes, guest celebrity drop-off points — but the venue stays the source of truth for the 95% case.
Editing later
Any change to a venue shows on future events immediately. Already-confirmed events keep their historical venue snapshot so changes don't silently alter a worker's day-of directions.